Price Adjustment &
Price Match Policy
Our transparent commitment to fair pricing — ensuring you always get the best value when you shop with Audio Imperial.
Our Commitment to Fair Pricing
At Audio Imperial, we believe you should never pay more than necessary for premium audio equipment. This policy governs how we handle price adjustments on your previous purchases and how we match verified lower prices from qualifying competitors — all in accordance with U.S. consumer protection law.
Price Adjustment
If we lower the price of an item you recently purchased, we will credit the difference — no re-ordering required.
Price Match
Found the exact same item at a lower price on a qualifying U.S. retailer's website? We will match it before you complete checkout.
FTC Compliant
All pricing claims, discounts, and credit processes comply with the FTC Act, FTC's Guides Against Deceptive Pricing, and Florida consumer law.
Credit to Original Payment
All approved price adjustments are credited back to your original payment method — no gift cards, no workarounds.
7-Day Adjustment Window
Requests must be submitted within 7 calendar days of your delivery date. Claims received after this window cannot be honored.
USA Only
These policies apply exclusively to orders shipped within the contiguous United States through audioimperial.com.
Price Adjustment Policy
A price adjustment means we credit you the difference when the price of an item you already purchased drops on our website within the eligible timeframe. This section explains exactly how that works, what qualifies, and what to expect.
What Is a Price Adjustment?
A price adjustment is a post-purchase credit issued when Audio Imperial reduces the listed selling price of an item on audioimperial.com within 7 calendar days after your order has been delivered. The credit represents the difference between the price you paid and the new, lower price.
For example, if you purchased a pair of bookshelf speakers for $349.00 and our website price drops to $299.00 within 7 days of your delivery, you would be eligible to receive a $50.00 credit back to your original payment method, subject to all conditions below being met.
Important: A price adjustment is applied to the final price you paid, after any discount codes or promotional savings you already received at checkout. The credit will only reflect the additional price drop, not the entire price change from the original MSRP.
Adjustment Window: 7 Calendar Days from Delivery
You have 7 calendar days from the date your order is marked as delivered by the carrier to submit a price adjustment request. The delivery date is determined by the tracking confirmation from the shipping carrier we used for your order.
- Day 1 begins on the calendar date your package is marked "Delivered" — not the date of your order, nor the date of shipment.
- If the 7th day falls on a weekend or a U.S. federal holiday, the deadline is extended to the next business day.
- Requests submitted after the 7-day window will not be honored, regardless of the price difference involved.
- The price of the item must be lower on audioimperial.com at the time you submit your request — not at a later date.
Conditions Required for an Adjustment
All of the following conditions must be satisfied for a price adjustment request to be approved:
- Same item, same variant: The identical product — same model number, same color, same size, and same configuration — must be currently available on audioimperial.com at the lower price. If an item has been discontinued, removed, or the variant sold out, it is ineligible.
- Item not on sale at original purchase: Price adjustments are not available on items that were already reduced through a limited-time sale event, flash sale, clearance promotion, bundle deal, or special promotional code at the time of your original purchase.
- Order delivered and not returned: Your order must already be delivered and not in an active return process. Items undergoing a return or refund are not eligible for a price adjustment.
- One adjustment per item per order: Only one price adjustment per individual line item per order will be honored. If the price drops again after a credit is issued, no further adjustments will be made on that item.
- Order placed on audioimperial.com only: Adjustments are available only for purchases made directly through audioimperial.com. Third-party marketplace purchases are not covered.
How the Adjustment Credit Is Calculated
The adjustment credit equals the difference between what you paid per unit (after any discounts already applied at checkout) and the current selling price at the time of your request, multiplied by the number of qualifying units in your order.
Any applicable sales tax on the credited amount will also be refunded where required by applicable state law. Audio Imperial collects and remits sales tax in accordance with Florida state law and Wayfair nexus obligations where applicable.
Example Calculation: You purchased 2 units of a speaker model at $199.00 each (total $398.00 after a $20 coupon you used). The website price later drops to $179.00. Your adjustment credit = ($199.00 − $179.00) × 2 = $40.00 returned to your original payment method.
Price Match Policy
Found the same product for less at another qualifying U.S. retailer? We will match that price — before your order is placed. Our Price Match policy is designed to ensure you are never overpaying when shopping at Audio Imperial.
What Is a Price Match?
A price match is an adjustment we make to our selling price at the time of purchase so that your total cost for the item matches the price currently listed at a qualifying competitor's U.S. website — before you complete your checkout at Audio Imperial.
Price matching is available for pre-purchase requests only. We do not match competitor prices retroactively after an order has been placed. If you find a lower price before completing checkout, contact our customer support team and we will review and process the match before your order is finalized.
What Qualifies as a Matching Competitor?
For a competitor to qualify under our Price Match policy, all of the following criteria must be met at the time of your request:
- U.S.-based retailer: The competitor must be a legitimate, established U.S. online retailer that sells to U.S. customers and ships within the United States.
- Authorized seller: The competitor must be an authorized reseller of the brand in question — not a gray-market, unauthorized third-party, or overseas seller listing products on a U.S.-accessible site.
- Verifiable publicly listed price: The price must be clearly displayed and accessible on the competitor's website without requiring a coupon code, membership sign-in, loyalty program discount, or any other individualized pricing. The URL must be shareable and verifiable by our team.
- Item in stock at the competitor: The competitor must have the item in stock and available for immediate purchase at the time of your request. Out-of-stock, pre-order, or back-order competitor listings do not qualify.
- Same condition: The item must be brand new, unopened, and identical in condition to the item we sell. Refurbished, open-box, used, or certified pre-owned listings will not be matched.
Identical Item Requirement
For a price match to apply, the competitor's item must be exactly identical to the item listed on audioimperial.com in every respect, including:
- Brand and manufacturer: Same brand name and the same manufacturing entity — no store-brand equivalents or OEM variants.
- Model number: The exact model number as listed by the manufacturer must match. Successor models, prior-generation models, or alternate configurations do not qualify.
- Color and finish: The same color variant or finish option you are purchasing must be the one the competitor has in stock at the matched price.
- Bundle contents: If our listing includes bundled accessories (such as cables, stands, or mounting hardware) that the competitor's listing does not include — or vice versa — the listings are not considered identical and a price match will not be issued.
- Warranty terms: Both listings must include the same manufacturer's warranty. Items sold with limited or no warranty by the competitor do not qualify.
Eligibility Criteria at a Glance
Use the table below to quickly determine whether your situation qualifies for a Price Adjustment or Price Match. All criteria must be fully met — partial qualification does not result in a partial credit.
| Criteria | Price Adjustment | Price Match | Notes |
|---|---|---|---|
| Request timing | Within 7 days of delivery | Before order is placed | Delivery date confirmed by carrier tracking |
| Same item, same variant | Required | Required | Model number, color, and configuration must match exactly |
| Item in stock | Required | Required | Must be currently available — not discontinued or out of stock |
| Original item purchased during a sale or promotion | Not Eligible | N/A | Items already discounted at time of original purchase are excluded |
| Competitor is authorized U.S. retailer | N/A | Required | Unauthorized sellers, gray-market listings, and overseas retailers are excluded |
| Competitor price publicly listed (no login or coupon required) | N/A | Required | Price must be accessible without account, membership, or coupon |
| Competitor item brand new and in stock | N/A | Required | Refurbished, open-box, and pre-order listings are excluded |
| Item purchased directly on audioimperial.com | Required | Required | Marketplace purchases are not covered |
| Order not in active return process | Required | N/A | Items already returned or being returned are ineligible |
| Limited-time sale, clearance, or bundle deal at competitor | N/A | Not Eligible | Flash sales, daily deals, and temporary price reductions are excluded |
| Competitor price includes shipping charges in total | N/A | Assessed | We compare total landed prices (item + shipping) for fairness |
| Number of adjustments per item | One per line item | One per item before purchase | Repeated requests on the same item will not be honored |
What Is Not Covered
The following situations, sources, and item types are explicitly excluded from both our Price Adjustment and Price Match programs. We list these clearly so there is no confusion or surprise at the time of a request.
How to Submit a Request
The process is simple and straightforward. Follow the steps below to submit your Price Adjustment or Price Match request. Our team reviews all eligible requests within 1–2 business days.
Gather Your Order Information
Have your Audio Imperial order number, the item name and model number, and your delivery confirmation ready. For price matches, also have the competitor's URL open in your browser.
Contact Our Support Team
Reach us by email at support@audioimperial.com, by phone at +1 888-865-1086, or via Live Chat on our website during business hours (Mon–Fri, 9:00 AM–6:00 PM EST).
Provide the Competitor's URL (Price Match)
For price match requests, send the direct, publicly accessible URL to the competitor's product page showing the lower price. Screenshots alone are not sufficient — a live, verifiable URL is required.
We Verify Your Request
Our team will review the submitted information, confirm eligibility against all criteria in this policy, verify the competitor listing (for price matches), and confirm the current price on our site (for adjustments).
Receive Your Approval or Decision
You will receive an email confirmation within 1–2 business days informing you whether your request was approved or denied, with a clear explanation. Approved requests proceed immediately to processing.
Credit Issued Within 5–7 Business Days
For approved price adjustments, the difference is returned to your original payment method within 5–7 business days after approval. For price matches, the adjusted price will be applied to your order before checkout is completed.
Price Adjustment & Price Match Request Form
Complete the form below and our team will review your request within 1–2 business days. All fields marked with an asterisk (*) are required. Alternatively, you can reach us directly at support@audioimperial.com or by calling +1 888-865-1086.
Refund Method & Timeline
Approved credits are always returned to your original form of payment — not issued as store credit, gift cards, or vouchers. We maintain this standard in compliance with FTC guidance on honest refund practices and to ensure full transparency.
Original Payment Method — Always
All approved price adjustment credits are refunded exclusively to the payment method used at the time of the original transaction. The following outlines processing timelines by payment type:
- Credit or Debit Card: Credits are initiated within 1–3 business days of approval. Your card issuer typically posts the credit within 5–10 business days. Exact timing depends on your bank or card network.
- PayPal: Credits are returned to your PayPal account within 3–5 business days of approval and are typically available immediately or within 1 business day once initiated by PayPal.
- Shop Pay / Installments: Credits are applied to your Shop Pay account. If your installment plan is still active, the credit may reduce upcoming payment installments. Contact Shop Pay support if you have questions about how a credit affects your plan.
- Buy Now, Pay Later (BNPL): For orders financed through a BNPL provider, the credit is returned to the financing provider and may be applied as a credit to your account balance or reduce outstanding installments, per that provider's policies.
Processing Timeline Overview
- Request Review: 1–2 business days from receipt of your complete request.
- Approval Notification: We email you once a decision has been made, including the approved credit amount and next steps.
- Credit Initiation: Within 1–3 business days after your approval notification.
- Credit Posted to Account: 5–10 additional business days, depending on your payment provider. Audio Imperial initiates the credit promptly, but the posting timeline is controlled by your bank or payment processor.
- Total Expected Timeline: Most customers see their credit posted within 7–15 business days from the date of initial request submission (assuming all required information was provided upfront).
Transparency Note: Audio Imperial does not profit from price adjustment timelines. We process all approved credits as promptly as our payment processors allow and will never intentionally delay a valid credit.
No Store Credit Substitution
Audio Imperial does not issue price adjustment credits in the form of store credit, gift cards, promotional vouchers, or coupon codes as a substitute for a cash refund to the original payment method. This practice is in line with the FTC's position on fair refund practices and ensures that customers receive the full financial benefit of any approved adjustment.
If your original payment method is no longer valid (for example, a cancelled card), please contact us at support@audioimperial.com or call +1 888-865-1086 and we will work with you and our payment processor to arrange an appropriate resolution.
Legal Basis & Regulatory Compliance
Audio Imperial's Price Adjustment and Price Match Policy is written and maintained in accordance with applicable U.S. federal and Florida state consumer protection laws. Below is a transparent explanation of how our policy aligns with these regulations.
Federal Trade Commission (FTC) Act — Section 5
Under Section 5 of the FTC Act (15 U.S.C. § 45), unfair or deceptive acts or practices in commerce are prohibited. Our price adjustment and price match promises are clear, specific, and unconditional within the stated eligibility criteria. We do not use vague or misleading language about pricing benefits, and every limitation of these policies is disclosed in plain language on this page.
FTC Guides Against Deceptive Pricing (16 C.F.R. Part 233): We do not advertise a "former price" or "reference price" for a product unless that price was an actual bona fide price at which the product was offered for a reasonable time. All price reductions that trigger adjustment eligibility reflect genuine price changes — not artificially inflated reference prices.
Florida Deceptive & Unfair Trade Practices Act (FDUTPA)
As a Florida-registered LLC (NMG Express LLC, Registration No. L22000078949), Audio Imperial is subject to the Florida Deceptive and Unfair Trade Practices Act (Fla. Stat. § 501.201 et seq.). This law mirrors the FTC Act at the state level and prohibits deceptive pricing practices affecting Florida consumers.
Our pricing, adjustment, and matching policies are designed to be fair, transparent, and consistently applied. We do not engage in bait-and-switch tactics, advertise prices we do not intend to honor, or impose undisclosed conditions on price-related commitments.
Electronic Fund Transfer Act (EFTA) & Refund Processing
When price adjustment credits are issued to debit cards or bank accounts, we process them in a manner consistent with the Electronic Fund Transfer Act (15 U.S.C. § 1693 et seq.) and applicable Regulation E requirements. All refunds to credit cards are processed in accordance with the Truth in Lending Act (TILA) and card network rules.
We do not substitute mandated cash refunds with store credit or gift cards without the customer's explicit, informed consent — consistent with the FTC's guidance on refund practices.
Sales Tax Compliance — South Dakota v. Wayfair
Following the U.S. Supreme Court's 2018 ruling in South Dakota v. Wayfair, Inc., Audio Imperial (operating as NMG Express LLC) collects and remits sales tax in states where we meet economic nexus thresholds. When a price adjustment credit is issued, any sales tax originally collected on the credited portion is also refunded in states where such refund is required by law.
All prices on audioimperial.com are displayed excluding applicable sales tax. Tax is calculated and disclosed at checkout before you complete your purchase.
Price Advertising Standards
Audio Imperial does not use former prices, manufacturer-suggested retail prices (MSRP), or "compare at" prices in a deceptive manner. Any reference price or strikethrough price displayed on our website reflects a price at which the item was genuinely offered for a reasonable period prior to the current sale. We do not artificially inflate reference prices to make discounts appear larger than they are — a practice prohibited under FTC Guides Against Deceptive Pricing (16 C.F.R. Part 233).
Sale prices, promotional prices, and limited-time prices are clearly identified as such and carry explicit end dates or conditions where applicable.
Policy Changes & Governing Law
Audio Imperial reserves the right to modify, suspend, or terminate this Price Adjustment and Price Match Policy at any time. Any changes will be posted on this page with an updated effective date. Requests submitted before a policy change takes effect will be processed under the terms in effect at the time of submission.
This policy is governed by the laws of the State of Florida and applicable U.S. federal law. Any disputes arising from the application of this policy are subject to the jurisdiction of the courts of Orange County, Florida, or the relevant U.S. federal district court.
Frequently Asked Questions
Clear answers to the questions our customers ask most often about price adjustments and price matching at Audio Imperial.
You may be eligible if your order has already been delivered and the 7-day window from delivery has not yet passed. The clock starts on the day your package is marked as delivered by the carrier — not the day you placed your order. If you placed the order three days ago but it hasn't been delivered yet, your window begins on the delivery date. Contact us at support@audioimperial.com with your order number and we'll let you know your exact eligibility window.
No. If you applied a coupon code, promotional discount, or any other price reduction at checkout, your order is excluded from the price adjustment program. The rationale is that a price benefit was already applied to your purchase. Price adjustments are intended for customers who paid the full listed price at the time of purchase and later see that same price reduced on our website.
It depends on who is actually selling the item. If the item is sold directly by Amazon (i.e., "Sold by Amazon.com" and fulfilled by Amazon) and Amazon is an authorized retailer of that brand, we will consider the price match request. However, we do not match prices from third-party sellers listed on Amazon's marketplace — even if they use Amazon's fulfillment (FBA). Marketplace sellers are not authorized retailers and their pricing is not verifiable in the way our policy requires. When submitting your request, please specify who the seller is on the Amazon listing.
Once your request is approved, we initiate the credit within 1–3 business days. From there, the timeline depends on your payment method. Credit and debit card refunds typically take 5–10 additional business days to appear on your statement, depending on your card issuer. PayPal refunds are typically faster. In total, most customers see the credit posted within 7–15 business days from the date they submitted their initial request — assuming all required information was provided up front.
Price matching is a pre-purchase program only — it applies before your order is placed. Once an order is completed, you cannot retroactively apply a competitor's price. However, if a competitor's price remains lower within 7 days of your delivery date, you may be eligible for a standard Price Adjustment instead, provided all price adjustment criteria are met (including that the competitor is the same retailer with the same publicly listed price on our site having dropped). Contact us to discuss your specific situation.
No. Prices offered specifically as part of a Black Friday, Cyber Monday, holiday, or other limited-time promotional event at a competitor are explicitly excluded from our Price Match program. These prices are temporary by nature and not representative of the competitor's standard selling price. This exclusion applies to both competitor holiday pricing and to any promotional periods on our own website for the purpose of the Price Adjustment program.
All approved price adjustment credits are returned exclusively to the original payment method used on your order. We do not substitute your credit with store credit, gift cards, vouchers, or promotional codes. You will receive real money back to the same card, PayPal account, or payment method you used — nothing less.
The price adjustment credit applies to all qualifying units of the same item within the same order. For example, if you purchased 3 units of a product at $200 each and the price drops to $180, you would receive a credit of $20 × 3 = $60, provided all other eligibility criteria are met and all units were part of the same delivered, non-returned order.
Contact Our Team
Have a question about this policy, need to submit a request, or want to verify your eligibility? Our customer support team is available during business hours and typically responds to email inquiries within 1 business day.
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