Get in Touch With
Audio Imperial
Our team of hi-fi specialists is here to help—whether you have a pre-sale question, need order assistance, or require post-purchase support. We respond fast.
Four Ways to Contact Our Support Team
Choose your preferred channel. All inquiries are handled by knowledgeable Audio Imperial team members who personally understand our hi-fi products.
We Read and Respond to Every Inquiry
Complete the form below to reach our team. For order-specific questions, please include your order number so we can assist you faster. Fields marked * are required.
Audio Imperial — Orlando, Florida
Audio Imperial is owned and operated by NMG Express LLC, a Florida-registered LLC. Our registered business address is shown on the map below. Customer support is available by phone, email, and live chat during business hours.
We Commit to Fast, Substantive Responses
Every inquiry at Audio Imperial is handled by a real team member, not an automated system. Here is exactly what you can expect when you contact us.
Answers to Our Most Common Questions
Before reaching out, check whether your question is answered below. If not, use any contact method above and we will assist you promptly.
How do I track my order?
A shipping confirmation email containing your tracking number is sent to your registered email address once your order dispatches. Use that number on the carrier’s website. If you have not received a confirmation email, check your spam folder or contact us at support@audioimperial.com with your order number.
What is the return and refund policy?
Returns and refunds are governed by our Return & Refund Policy. Items must be in original, unused condition with all packaging and accessories. Contact us first to obtain a Return Authorization (RA) before sending any items back. Unauthorized returns may not be accepted.
Do you ship outside the United States?
No. Audio Imperial ships exclusively within the United States, including all 50 states. We do not ship internationally, to U.S. territories, or to APO/FPO military addresses. All orders must have a valid U.S. domestic delivery address at checkout.
How do I make a warranty claim?
As an authorized dealer for all brands we carry, every product qualifies for the full manufacturer warranty. To initiate a claim, contact us at support@audioimperial.com with your order number and a description of the fault. We will guide you through the manufacturer’s warranty claim process for your specific product and brand.
Is shipping really free on all orders?
Yes. Shipping is complimentary on every domestic U.S. order placed at audioimperial.com, with no minimum purchase required. Checkout will confirm a shipping cost of $0.00. This applies to all five product categories: amplifiers, DACs, music streamers, speakers, and turntables.
I received a damaged or incorrect item. What do I do?
Contact us immediately at support@audioimperial.com or call +1 888-865-1086. Retain all original packaging and include photographs of the damage or incorrect item in your message. We will arrange a full resolution at no additional cost to you.
Are financing options available?
Yes. Financing options are displayed at checkout for qualifying orders, subject to the terms and conditions of the financing provider. For questions about available plans or eligibility, contact us at support@audioimperial.com.
Can I change or cancel an order after placing it?
Cancellations and modifications may be possible if the order has not yet dispatched. Contact us as soon as possible at +1 888-865-1086 or support@audioimperial.com with your order number. Once shipped, an order cannot be cancelled but may be eligible for return under our Return Policy.
Full Transparency on Who We Are
Audio Imperial is operated by a registered U.S. business entity in full compliance with applicable federal and Florida state consumer protection laws. The following information is provided in accordance with Google Shopping policies, FTC Act requirements, and Florida consumer protection statutes.
Verified Business Details
| Store Name | Audio Imperial |
| Legal Business Name | NMG Express LLC |
| Business Structure | Limited Liability Company (LLC), State of Florida |
| EIN | 88-0909093 |
| FL Registration No. | L22000078949 |
| Registered Address | 4809 Laddie Ct, Orlando, FL 32821, USA |
| Phone | +1 888-865-1086 |
| support@audioimperial.com | |
| Business Hours | Mon–Fri, 9:00 AM–6:00 PM EST (GMT−05:00) |
| Website | audioimperial.com |
| Service Territory | United States (all 50 states) |
| Currency | U.S. Dollars (USD) |
| Last Updated | June 26, 2026 |
| Effective Date | June 26, 2026 |
Our Policies
U.S. Consumer Protection Compliance: Audio Imperial is operated by NMG Express LLC in compliance with the FTC Act (15 U.S.C. §45), Consumer Review Fairness Act (15 U.S.C. §45b), ROSCA (15 U.S.C. §8401), Electronic Fund Transfer Act (15 U.S.C. §1693), CAN-SPAM Act (15 U.S.C. §7701), and Florida Statutes Chapter 501 (Florida Unfair and Deceptive Trade Practices Act). All product descriptions, pricing, and promotional claims on this website are truthful, accurate, and not misleading. No subscription or recurring billing is initiated without explicit consumer consent.
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