Frequently Asked Questions
Audio Imperial is a premium retailer focused on high-fidelity audio equipment, stereo systems, and home listening components. We offer carefully selected products from trusted audio brands, including amplifiers, speakers, DACs, turntables, streamers, and other hi-fi components designed for exceptional sound quality and long-term performance.
Orders & Processing
How long does order processing take?
Orders are typically processed within 2–3 business days.
How can I check my order status?
Once your order ships, tracking information is automatically sent via email. If you need further assistance, you may contact our support team.
Shipping & Delivery
How are products shipped?
All products, including amplifiers, speakers, DACs, or etc are shipped via trusted carriers such as UPS, FedEx, USPS, or freight delivery services depending on the size and weight of the item. Larger items may require scheduled delivery appointments and a signature upon receipt.
What are your estimated delivery times?
Orders typically arrive within 5–10 business days after shipment within the United States.
Do larger deliveries require appointments?
Some freight shipments require a scheduled delivery appointment and may require an adult signature. Depending on the carrier, certain deliveries may be curbside.
Do you offer free shipping?
Yes. We offer free shipping on all orders within the continental United States.
Damaged or Missing Orders
What should I do if my order arrives damaged?
Please inspect your package upon delivery. If there is visible damage, take photos immediately and contact us within 48 hours so we can assist with a claim or replacement.
What if my package is missing?
Please check tracking updates and verify with the carrier or delivery location. If your order is confirmed lost, contact our support team for assistance.
Warranty & Returns
Do your products include manufacturer warranties?
Yes. All eligible products include manufacturer warranty coverage. Warranty terms vary by brand and product.
What is your return policy?
Eligible items may be returned within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition.
Some items may be subject to restocking fees depending on the manufacturer and product type.
Payments & Financing
What payment methods do you accept?
We accept major credit cards, PayPal, Shop Pay, and other secure payment methods shown at checkout.
Do you offer financing options?
Yes. Financing may be available through Shop Pay Installments and other third-party providers for eligible customers.
Shipping Locations
Do you ship internationally?
No. Audio Imperial currently ships within the United States only.
Contact Support
Need additional help?
You can reach the Audio Imperial support team at support@audioimperial.com or call +1 (888) 865-1086, Monday–Friday, 9am–6pm ET.
We typically respond to inquiries within one business day.