When can I expect to receive my order?
Orders are typically processed within 1–3 business days, depending on the brand or product type. Once shipped, most orders arrive within 4–7 business days.
If a specific product requires a longer shipping time, it will be clearly noted on its product page.
At Audio Imperial, we’re committed to providing the fastest fulfillment times in the industry—backed by responsive, dedicated customer support every step of the way.
Which payment methods do you accept?
We accept all major payment methods, including:
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Visa
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Mastercard
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American Express
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Discover
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Diners Club
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Shop Pay
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Apple Pay
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Google Pay
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Meta Pay
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PayPal
What is your return policy?
We offer a 30-Day Money-Back Guarantee on all items.
For full details, please see our Refund and Returns Policy.
What is your cancellation policy?
If your order hasn’t shipped yet, you may cancel it at no cost for a 100% refund.
To request a cancellation, please email support@audioimperial.com as soon as possible.
Once your order has shipped, it will fall under our Refund and Returns Policy.
Can I change my order?
Yes! You can modify your order at no additional cost before it ships.
Simply email support@audioimperial.com with your request.
If there’s a price difference, we’ll either credit your payment method or send you a custom invoice for the balance.
For immediate assistance, contact us at:
📧 support@audioimperial.com
📞 888-865-1086
What should I do if my product arrives damaged?
Please inspect your order upon delivery. If you notice any damage—or even if the packaging looks suspicious—make a note of it when signing for delivery.
If you can’t open the package right away but suspect damage, write “suspect damage” on the delivery receipt.
If your product does arrive damaged, send clear photos to support@audioimperial.com.
We’ll process a replacement or refund within one business day.
How will I know when my order ships?
After placing your order, you’ll receive an email confirmation—we recommend saving it for your records.
Once your order leaves our warehouse, we’ll send you a shipment confirmation with tracking details.
If an item is unexpectedly out of stock, you’ll be notified by email or phone within one business day. We do our best to keep our inventory accurate, but popular items can sell out quickly.
Do you charge sales tax?
Audio Imperial is based in Florida, and we only charge sales tax for orders shipped within the state.
If your order is shipped outside Florida, you won’t be charged sales tax—a savings that can add up quickly compared to other retailers.