Order Confirmation
Once an order is placed on our website, you will receive an order confirmation email from support@audioimperial.com confirming your purchase.
As soon as your order is received, our team coordinates directly with our authorized distributors and suppliers to confirm inventory availability and prepare your order for shipment.
Once confirmed and ready for shipment, orders are typically processed within 2–3 business days. After processing, most shipments arrive within 5–10 business days depending on the product type, carrier, and delivery location.
Order Shipment
If your order is available for immediate shipment, we typically dispatch it within 2–3 business days. Tracking information is usually provided within 24 hours after the order leaves the warehouse and will be sent to the email used at checkout.
If you have not received tracking information or order updates, please contact us immediately at support@audioimperial.com.
If an item is temporarily unavailable or backordered, our team will contact you with updated availability or alternative options. Customers may request a full refund to their original payment method if they choose not to proceed.
Additional Information You Should Know
- We currently ship within the United States only.
- We do not ship to PO Boxes for oversized, freight, or signature-required deliveries. If a PO Box is provided for these shipments, we will request an alternate address.
- Large items such as floorstanding speakers, subwoofers, audio furniture, and select high-end audio systems may ship via freight carrier and may require a delivery appointment.
- Orders ship from authorized warehouses and distribution partners located throughout the United States.
- Smaller packages typically ship via UPS, FedEx, or USPS.
- Larger freight shipments may be handled by specialized freight carriers depending on product size and destination.
Delivery Time
Once the tracking information is sent to your email, it usually takes about 5-10 business days for your item(s) to arrive to you. Delivery times may vary depending on location and product type so please contact us if you have any additional questions or concerns..
Once your order is confirmed, your order is automatically placed in a batch of orders for the day that our team processes. The processing time of these orders is the duration in which it takes for your submitted order to leave our warehouses across the country. Usually, our processing time takes 2-3 business days, which means it takes 2-3 days for our product(s) to leave the warehouses after receiving your order confirmation.
If there are any additional time required to process your order, the customer will be notified immediately to confirm the delivery period.
Once your order has been processed and leaves our facilities, we usually send you an update email along with your tracking number within 24 hours of the order leaving the warehouse. Please note that it may take 24-48 hours for our tracking system to update with your order information.
Shipping time is calculated when your order leaves our warehouses and when it arrives to your address. Therefore, shipping time can vary from 5-10 business days, depending on your location and weight of the item. If there any confusions or we did not answer your question, please contact our USA support team at support@audioimperial.com or call us +1 (888) 865-1086.
Estimated Shipping Times (United States Only)
| Location | Estimated Shipping Time |
|---|---|
| United States | 5–10 business days |
*Shipping estimates do not include our standard 2–3 business day processing time.
How Do I Check The Status Of My Order?
To check the status of the order simply go to our Track Your Order page. On this page, please provide your tracking number or you can provide your tracking number and order number as well. If your information does not show up in our system, don't panic. It usually takes 1-2 business days for your tracking to update in our system after it has been shipped and it's completely normal.
Usually, it takes 2-3 days to process your order and another 1-2 business days for your tracking to update in our system so please be patient when inputting your information in the system. Your order is most likely on its way to you even if the system hasn't fully updated yet. If your tracking information does not show up and you want more information on your order, simply contact us at support@audioimperial.com.
Damaged or Defective Items
If your order arrives damaged or defective, please contact support@audioimperial.com immediately with photos or video evidence of the issue, including packaging and shipping label.
Once reviewed and approved, we will coordinate a replacement, repair, or resolution as quickly as possible. Return shipping or freight pickup costs for approved claims will be covered when applicable.
Please allow 24–72 hours for claim review and response.
Additional Shipping Charges
In some cases, oversized freight shipments, residential delivery requirements, liftgate service, or special handling needs may result in additional shipping costs.
If this applies to your order, our team will contact you before shipment for approval. Customers may choose to accept the updated charges or cancel the order for a full refund prior to shipment.
What If My Order Was Not Received?
Please allow up to 5-10 business days after your tracking code on our system has been updated for your item to arrive to you. In other words, please wait 5-10 business days after you receive an email from us saying your item has been shipped to you, before starting your count. In addition, please go to your email and search our email address "support@audioimperial.com" to see if we contacted you on shipping delays. Please also check your spam folder.
If you have not received any shipping delay emails from us, and it has been more than 10 business days since the tracking code has been updated from an email you received, please contact us at support@audioimperial.com immediately so that we can locate your shipment and fix all immediate issues we can with your order.
If the package on your tracking number says "Delivered" and the zip code address matches your zip code, please check and ask your neighbors or check any areas you may have missed or where the postal service could have dropped off your package. If you still are unable to find traces of your item, we will give you a one-time free pass and we will ship a replacement item back to you the following business day. However, if we start noticing a pattern of suspicious activities of "missing items" coming from you or your address of more than 1-2 times, we have the right to deny your missing item request after the one-time pass.
If you wish to cancel your order or receive a refund, we will give extend the refund back to your original payment method. Please note, a 3% credit card transaction fee will be applied.
If the package on your tracking number says "Delivered" and the zip code does not match the address we have for you on file, then we will get a new exchange item sent to you immediately. Audio Imperial will take all responsibility for shipping costs and will send out a replacement item the following business if your item is processed as "missing" at no extra cost.
If you wish to cancel your order or receive a refund, we will give extend a full refund back to your original payment method. Simply contact us at support@audioimperial.com for any additional questions on any missing item(s).
You can learn more information in regards to this in our return policy.
I have a question that you did not answer. How can I get in contact with you?
If for any reason we missed your question or it was uncovered in our FAQS, feel free to email us at support@audioimperial.com or call us at (888) 865-1086.
For more information on our Return policy, please click here!