Recall &
Product Safety Policy
How Audio Imperial monitors product safety, what we do if a manufacturer issues a recall or safety notice, and exactly how to reach us if you have a safety concern about something you bought from us.
Checking for an active recall? Search by product or brand at recalls.gov or cpsc.gov/Recalls, or contact us directly below.
Audio Imperial is operated by NMG Express LLC, a registered Florida limited liability company (Registration No. L22000078949, EIN 88-0909093), with its registered office at 4809 Laddie Ct, Orlando, Florida 32821, USA. We sell hi-fi audio equipment—amplifiers and receivers, DACs, music streamers, speakers, and turntables—sourced exclusively through authorized brand distribution channels and shipped to customers across the United States.
This page explains how we handle product safety as a retailer, what happens if one of the brands we carry issues a recall or safety notice, how to find out whether a product you own is affected, and exactly what we will do for you if it is. It also explains how to report a safety concern about a product purchased from us, and what your rights are under U.S. consumer product safety law.
On This Page
Our Role as an Authorized Retailer
Understanding who is responsible for what helps explain how a recall actually plays out if one ever affects a product you bought from us.
Audio Imperial is a retailer, not a manufacturer. Every product we sell is sourced directly through official, authorized distribution channels for brands including Audiolab, Cyrus, Dual Electronics, Mission, Q Acoustics, and Violectric. Under U.S. law, the manufacturer or importer of a product is generally responsible for initiating a recall and for the safety design and testing of the product itself. As the retailer, Audio Imperial is responsible for cooperating fully with any recall, communicating recall information to affected customers, and helping you obtain the remedy the manufacturer is offering—refund, repair, or replacement.
We take this responsibility seriously regardless of who initiated the recall. If a product we have sold becomes subject to a recall or safety notice from its manufacturer, the U.S. Consumer Product Safety Commission (CPSC), or another federal regulator, we will follow the process described in this policy, and we will never charge a restocking fee, return shipping cost, or any other fee in connection with a genuine safety recall.
The Products We Sell & What That Means for Safety
All products sold on audioimperial.com are mains-powered or low-voltage electronic hi-fi components. None of our products are toys, children's products, food, cosmetics, or items intended for ingestion. The relevant safety categories for our product range are electrical and mechanical, described below.
Amplifiers & Receivers
Mains-powered electronics. Relevant hazards: electrical shock, overheating, fire from internal component failure.
DACs
Low-voltage digital electronics, typically USB or mains-adapter powered. Relevant hazards: power adapter or internal wiring faults.
Music Streamers
Network-connected, low-voltage electronics. Relevant hazards: power supply faults, overheating during extended use.
Speakers
Passive (unpowered) or active (mains-powered) loudspeakers. Relevant hazards limited to active models: electrical faults; passive models present mechanical/structural hazards only.
Turntables
Mains or low-voltage powered, with moving mechanical parts. Relevant hazards: motor/electrical faults and moving-part mechanical hazards.
Not applicable to our store: Because we do not sell toys, juvenile products, button-cell-battery novelty items, food, or cosmetics, the specific hazard categories associated with those product types (such as choking hazards or child-resistant packaging requirements) do not apply to anything sold on audioimperial.com. This policy is scoped to the electrical and mechanical hazard categories relevant to consumer hi-fi electronics.
How We Monitor for Recalls and Safety Notices
We do not wait for a customer to tell us about a recall. Monitoring is an ongoing part of how we operate.
We regularly review recall notices published by the U.S. Consumer Product Safety Commission at cpsc.gov/Recalls and cross-check them against the brands and product lines we carry: Audiolab, Cyrus, Dual Electronics, Mission, Q Acoustics, and Violectric.
As an authorized dealer, we receive manufacturer communications, including safety notices and corrective action announcements, directly from the brands we represent, rather than relying solely on public alerts.
Reports of overheating, unusual smells, sparking, shock sensations, or repeated mechanical failure of the same component are flagged internally and, where appropriate, escalated to the manufacturer and, if required by law, reported to the CPSC.
If a Product You Bought Is Recalled
Here is the exact sequence of events you can expect if a product purchased from Audio Imperial becomes subject to a recall.
Using our order records, we identify every customer who purchased the affected model, including specific serial number ranges or production date ranges where the manufacturer has specified them.
We contact affected customers by email at the address used for the order, and by phone if we have one on file and the matter is urgent. The notice will describe the hazard, the affected model and serial/date range, and exactly what to do next.
We will publish the recall information on this page and link to it prominently from our homepage for as long as the recall remains active, consistent with CPSC guidance for retailers.
Depending on what the manufacturer's corrective action plan specifies, this may be a full refund, free repair, or free replacement. We arrange and pay for return shipping in every recall situation—you will never be asked to cover shipping, and no restocking fee will ever apply to a recall-related return.
This is different from our standard return process. Our Return & Refund Policy describes the process for ordinary returns and change-of-mind requests, including a restocking fee for those situations. None of that applies to a recall. A recall-related return is always free, is not subject to the 30-day return window, and is not subject to any restocking fee, regardless of how long you have owned the product.
How to Check If Your Product Is Affected
You do not need to wait for a notice from us. You can check independently at any time using these official, free resources.
To check, have the product's model name, model number, and serial number ready—these are typically printed on a label on the rear or underside of the unit. If you are unsure how to locate this information, contact us at support@audioimperial.com and we will help you find it or check on your behalf using your order record.
How to Report a Safety Concern or Incident
If a product you purchased from us has caused or nearly caused an injury, started smoking, sparked, overheated abnormally, or behaved in a way you believe is a genuine safety hazard, please tell us right away—even if you are not certain it is a known recall issue.
Stop using the product immediately. If there is a fire, smoke, sparking, or risk of electrical shock, unplug the unit only if it is safe to do so, and prioritize your physical safety over the product. If anyone is injured or there is an active fire risk, contact emergency services first.
Once you are safe, report the incident to us at support@audioimperial.com or by calling +1 888-865-1086 during business hours (Monday–Friday, 9:00 AM–6:00 PM Eastern Time), and include your order number, the product's model and serial number, a description of what happened, and photos or video if it is safe to take them.
Every safety report we receive is reviewed and, where the facts indicate a potential product defect creating a substantial risk of injury, escalated to the manufacturer and, where our legal obligations as a retailer require it, reported to the CPSC in accordance with Section 15(b) of the Consumer Product Safety Act. You may also report a potential hazard directly to the CPSC yourself at any time through SaferProducts.gov, independently of anything we do.
Our Commitment to You
We Notify You Directly
If your specific purchase is affected by a recall, we contact you directly rather than expecting you to find out on your own.
No Cost to You, Ever
Recall-related refunds, repairs, replacements, and return shipping are always free, with no restocking fee under any circumstance.
No Time Limit
A recall-related remedy is available for as long as the manufacturer's recall remains active—our normal 30-day return window never applies.
Real People to Talk To
Every recall and safety report is handled by a real member of our support team, reachable by phone, email, and live chat.
Full Cooperation With Regulators
We cooperate fully with the CPSC and the relevant manufacturer throughout any recall, and we do not obstruct or delay a customer's access to a recall remedy.
Transparent Recall Records
Any recall affecting a product we have sold will be posted on this page, and the notice will remain visible for as long as the recall is active.
Regulatory Framework & Our Legal Obligations
For full transparency, here is the specific legal framework that governs product safety and recalls for a U.S. retailer like Audio Imperial.
Audio Imperial's products fall under the jurisdiction of the U.S. Consumer Product Safety Commission (CPSC), established under the Consumer Product Safety Act (CPSA), 15 U.S.C. §§ 2051–2089. The CPSC has jurisdiction over electronic and electrical consumer products, which covers every category we sell.
As a retailer, Audio Imperial has an independent legal obligation under Section 15(b) of the CPSA to report to the CPSC within 24 hours of obtaining information that a product we sell contains a defect that could create a substantial risk of injury, creates an unreasonable risk of serious injury or death, or fails to comply with an applicable federal consumer product safety rule. We take this obligation seriously and treat it as a floor, not a ceiling, for how we respond to safety concerns.
We also comply with 16 CFR Part 1115, which sets out the requirements for recall notices, and we follow CPSC's published Recall Handbook guidance for retailers when a corrective action plan is in effect for a product we have sold, including keeping recall information posted on our website for the duration of the recall.
Nothing in this policy limits any right or remedy available to you under the CPSA, the Florida Deceptive and Unfair Trade Practices Act (Florida Statutes, Chapter 501, Part II), or any other applicable federal or state product safety or consumer protection law.
General Product Safety Guidance
Independent of any recall, these general practices reduce risk with any mains-powered hi-fi equipment.
- Follow the manufacturer's manual. Every product we sell ships with manufacturer documentation covering safe setup, ventilation clearance, and operating conditions. Follow it, including any voltage or regional power requirements specific to your unit.
- Allow ventilation. Amplifiers, receivers, and powered speakers generate heat during use. Do not enclose units in airtight cabinets or block ventilation openings.
- Use the included or manufacturer-specified power cable and adapter. Do not substitute third-party power adapters or cables not specified by the manufacturer.
- Inspect cables and connections periodically for fraying, exposed wiring, or heat damage, particularly on units that run for extended periods.
- Stop use immediately if you notice unusual smells, smoke, discoloration, sparking, or a unit that is hot to the touch in areas not designed to dissipate heat, and contact us using the information in Section 06 above.
- Keep products out of reach of small children where moving mechanical parts are present, such as turntable platters and tonearms.
Contact Us About a Safety Concern
Whether you are checking on a recall, reporting an incident, or just have a question about a product's safe use, our support team is here to help.
Have a Safety Question About Your Order?
Whether it's checking a serial number against an active recall or reporting something that doesn't seem right, we're here during business hours.