This Legal Notice discloses who operates Audio Imperial, how our business is structured, what you can buy from us, the terms that govern each purchase, and your rights as a consumer under U.S. federal and state law.
The website audioimperial.com and the store trading under the name Audio Imperial is owned and operated exclusively by NMG Express LLC, a limited liability company duly organized and in good standing under the laws of the State of Florida, United States of America.
| Detail | Information |
|---|---|
| Legal Entity Name | NMG Express LLC |
| Trading Name | Audio Imperial |
| Entity Type | Limited Liability Company (LLC) — Florida, USA |
| Florida Registration Number | L22000078949 |
| Federal Employer Identification Number (EIN) | 88-0909093 |
| Registered Business Address | 4809 Laddie Ct, Orlando, Florida 32821, USA |
NMG Express LLC is a lawfully registered U.S. business entity. Its formation documents are on file with the Florida Division of Corporations (search.sunbiz.org) and can be independently verified using the registration number above. When this Legal Notice uses the words "Audio Imperial," "we," "us," or "our," it refers to NMG Express LLC operating audioimperial.com.
Our customer support team is available to assist you with any question about a product, order, shipment, return, refund, or any legal matter referenced in this notice. You can reach us through the following channels:
Our physical mailing address — which may also be used for formal legal correspondence — is: NMG Express LLC (Audio Imperial), 4809 Laddie Ct, Orlando, Florida 32821, USA.
Audio Imperial is a specialty online retailer dedicated exclusively to premium hi-fi and high-fidelity home audio equipment. Every product we sell is a physical, tangible consumer electronics good. We do not sell digital downloads, subscriptions, services, or any non-physical product. Our current catalog is organized into the following product categories:
You can view our full current product catalog at audioimperial.com/collections/all. All products listed on our website are available for purchase while in stock. We update product listings, availability, and descriptions on an ongoing basis.
Every product sold through audioimperial.com is a genuine, brand-new unit from the listed manufacturer. Audio Imperial does not sell refurbished, remanufactured, open-box, counterfeit, or gray-market goods. We do not sell used items.
We source our inventory directly through authorized distributor and manufacturer supply channels in the United States. The brands currently represented in our catalog include:
Each product listing includes the manufacturer's model name, full product description, technical specifications where available, and any applicable warranty information. We do not alter, modify, or misrepresent any manufacturer product information. If you have any question about a specific product's authenticity, origin, or compatibility, please contact us before placing your order.
Customers attempting to check out with a shipping address outside the United States will not be able to complete their order. We have no plans to offer international shipping at this time. If you access audioimperial.com from outside the United States, you are doing so of your own accord and are responsible for compliance with your local laws. We make no representation that any product is available or appropriate for use outside the United States.
All prices displayed on audioimperial.com are expressed in United States Dollars (USD). No other currency is accepted or quoted. Product prices are shown on each product page and in the shopping cart and reflect the amount you will be charged for the item itself, before applicable taxes are applied.
| Pricing Matter | Details |
|---|---|
| Currency | All prices are in USD. Charges appear on your payment statement in USD. |
| Price Accuracy | We make every effort to ensure all prices are accurate and current. If an error in price is discovered after you place your order, we will contact you before processing to discuss your options — including canceling for a full refund. |
| Shipping Costs | We offer free shipping on all orders. Applicable shipping fees (if any) are calculated and displayed at checkout before you confirm your purchase. You will never be charged a shipping amount not shown at the time of your order. |
| Sales Tax | Sales tax is calculated at checkout based on your shipping address and the applicable state and local tax rates in effect on the date of your order. The tax amount is clearly displayed as a separate line item before you complete your purchase. Audio Imperial collects and remits sales tax in full compliance with applicable U.S. state and local tax laws, including obligations arising under South Dakota v. Wayfair, Inc., 585 U.S. 162 (2018), which extended sales tax collection duties to remote online sellers. |
We do not charge hidden fees. The total amount shown at checkout — including product price, any applicable shipping cost, and sales tax — is the exact amount you will be charged. No additional charges are added after you confirm your order.
Audio Imperial accepts the following payment methods through our secure Shopify-powered checkout. All payment processing is handled by PCI DSS-compliant payment processors. We do not store your full card number, CVV, or bank credentials on our servers at any time.
Your payment is processed and authorized at the time your order is placed. If financing is selected, you will be directed to our third-party financing partner's secure application, and your order will be processed upon financing approval. Audio Imperial does not make credit decisions and is not a lender. Financing availability, terms, and rates are set entirely by the financing provider.
When you place an order on audioimperial.com, you will receive an order confirmation email to the address you provided at checkout. This email confirms that we have received your order — it does not constitute a binding acceptance of your order until the item has been verified available and payment has been authorized.
Audio Imperial ships to all 50 U.S. states only. Depending on the size, weight, and nature of the product, shipments are dispatched via standard carriers or freight delivery.
| Shipping Topic | Details |
|---|---|
| Carriers Used | UPS, FedEx, USPS, or freight carriers — selected based on product dimensions, weight, and your delivery location. |
| Estimated Delivery Time | 5–10 business days after the order is dispatched. Actual delivery time depends on product type, carrier, and your delivery destination within the U.S. |
| Tracking | A shipping confirmation email with your tracking number will be sent when your order is dispatched. Allow 24–48 hours for the carrier's tracking system to update after dispatch. Contact us at support@audioimperial.com if you have not received tracking information within 3 business days of your order. |
| Freight Deliveries | Larger items such as floorstanding speakers and certain amplifiers may ship via freight. Freight deliveries may require a scheduled appointment and a signature upon receipt. The carrier will contact you to arrange this. |
| Damaged Deliveries | If your order arrives visibly damaged, refuse delivery immediately and contact us right away. Accepting a visibly damaged delivery without documentation may limit your claim. See our Return & Refund Policy for full instructions. |
For full shipping details, including free shipping thresholds (where applicable) and sales tax collection, please read our complete Shipping Policy.
Audio Imperial operates a transparent returns process. Below is a plain-language summary of our key return terms. Our full, binding return terms are available in our Refund Policy.
| Return Term | Details |
|---|---|
| Return Window | 30 days from the confirmed delivery date. Returns reported after 30 days will not be accepted. |
| Eligible Condition | Items must be unused, uninstalled, in their original packaging, and with all original accessories included. Items showing signs of use, wear, or damage caused after delivery are not eligible. |
| Change-of-Mind Returns | Accepted within 30 days. A restocking fee of 15% of the product price applies. Return shipping is at the customer's expense. |
| Defective / Damaged Items | No restocking fee. No return shipping cost to you. Contact us immediately with photos documenting the damage or defect. |
| How to Initiate a Return | Email support@audioimperial.com with subject line "Return, Order #[your order number]" and include the reason for your return. We will respond within 1–2 business days with next steps. |
Every product sold by Audio Imperial comes with the manufacturer's standard warranty for that product as sold in the United States. Warranty terms, coverage periods, and the process for making a warranty claim differ by brand and product model. Warranty information for each product is available on that product's page at audioimperial.com.
Manufacturer warranties operate independently of and in addition to your statutory rights under U.S. consumer protection law. See Section 12 for your legal consumer rights, which exist regardless of any manufacturer warranty.
As a consumer purchasing goods from a U.S. retailer, you are protected by a range of federal and state laws. The following is a summary of your key legal rights. These rights cannot be waived, limited, or contracted away by any term in this notice or any other document Audio Imperial publishes.
The following limitations apply to the maximum extent permitted under applicable law. Nothing in this section limits or excludes any right or remedy you have under mandatory consumer protection legislation, including the implied warranty of merchantability under the UCC or your rights under the Magnuson-Moss Warranty Act.
All original content on audioimperial.com — including but not limited to website design, layout, text descriptions written by Audio Imperial, graphics, and the "Audio Imperial" name and logo — is the property of NMG Express LLC and is protected under applicable U.S. copyright law (17 U.S.C. § 101 et seq.) and trademark law.
Product images, brand names, logos, and trademarks displayed on this website (such as Audiolab, Cyrus, Dual, Mission, Q Acoustics, and Violectric) are the property of their respective manufacturers and are used solely to accurately identify and represent the products we sell. Their use does not imply any partnership with, endorsement by, or sponsorship by those manufacturers beyond the commercial sale relationship that allows us to retail their products.
You may not reproduce, redistribute, modify, display, or use any content from audioimperial.com for commercial purposes without our prior written permission. Limited personal, non-commercial use is permitted. If you believe any content on this site infringes your intellectual property rights, please contact us at support@audioimperial.com.
By placing an order on audioimperial.com, you agree to receive transactional emails related to your order — such as order confirmation, shipping confirmation, delivery updates, and return or refund confirmations. These transactional emails are necessary for us to fulfill your purchase and are not marketing communications. They do not require separate opt-in consent.
audioimperial.com may contain links to third-party websites, including manufacturer product pages, carrier tracking portals, financing partner applications, and our payment processor's pages. These links are provided for your convenience only.
Audio Imperial does not control, operate, or endorse any third-party website and is not responsible for the content, privacy practices, or terms of service of any linked site. When you follow a link to a third-party site, that site's own terms and policies apply, not Audio Imperial's. We encourage you to read the privacy policy and terms of any third-party site you visit.
Our e-commerce store is built on Shopify Inc.'s platform. Shopify acts as a data processor on our behalf and has its own Privacy Policy and Terms of Service that govern its operation of the underlying platform. Our relationship with Shopify does not affect your rights as a consumer of Audio Imperial.
This Legal Notice and all transactions between you and Audio Imperial are governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflict of law principles that would require the application of the laws of another jurisdiction.
Audio Imperial is committed to making audioimperial.com accessible to all users, including those with disabilities. We aim for our website to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as published by the W3C. We rely on Shopify's platform accessibility features as a baseline and make additional efforts to ensure product descriptions, checkout flows, and policy pages are usable with screen readers and assistive technology.
If you experience difficulty accessing any part of our website due to a disability or assistive technology incompatibility, please contact us at support@audioimperial.com or call us at +1 888-865-1086. We will make reasonable efforts to provide the information or assistance you need through an accessible alternative means.
Audio Imperial reserves the right to update or amend this Legal Notice at any time to reflect changes in our business practices, the products we offer, applicable laws, or our legal obligations. When we make material changes, we will update the "Last Updated" date shown at the top of this notice.
The version of this Legal Notice that applies to your purchase is the version in effect on the date you place your order. We encourage you to review this page periodically. Continued use of audioimperial.com after an updated notice has been posted constitutes your acceptance of the revised terms to the extent permitted by law.
We do not make retroactive changes to the terms that applied to completed transactions without your agreement. If we make changes that materially affect your rights as a customer with an open order or active warranty claim, we will notify you directly by email.
If you have any question, concern, or request arising from this Legal Notice or from any transaction with Audio Imperial, our support team is ready to assist. Please do not hesitate to get in touch through any of the channels below:
| Channel | Details |
|---|---|
| support@audioimperial.com | |
| Phone | +1 888-865-1086 (Toll-Free) |
| Live Chat | Available on audioimperial.com during business hours |
| Mailing Address | NMG Express LLC (Audio Imperial) 4809 Laddie Ct, Orlando, Florida 32821, USA |
| Business Hours | Monday – Friday, 9:00 AM – 6:00 PM Eastern Standard Time (EST / GMT-05:00) |
This Legal Notice was last updated on June 26, 2026 and is effective as of that date.
Audio Imperial is a trading name of NMG Express LLC (FL Reg. No. L22000078949) · 4809 Laddie Ct, Orlando, FL 32821, USA · support@audioimperial.com · +1 888-865-1086
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