1. Where We Ship

Audio Imperial, operated by NMG Express LLC, ships exclusively to addresses within the 50 United States. We do not currently ship to U.S. territories, APO/FPO military addresses, or any destination outside the United States. If you place an order with a non-U.S. billing or shipping address, we will be unable to fulfill it and will contact you to cancel and refund the order in full.

For our complete product range — amplifiers and receivers, DACs, music streamers, speakers, and turntables — see our full collection.

2. Order Cutoff & Processing Time

Because audio equipment requires careful handling and a final quality check before it leaves our warehouse, every order goes through a short processing period before it ships. Here is exactly how that timing works:

Daily Order Cutoff	2:00 PM Eastern Time (New York), Monday–Friday. Orders placed before this time on a business day begin processing the same day.
Orders After Cutoff	Orders placed after 2:00 PM ET, or on a Saturday, Sunday, or U.S. federal holiday, are queued and begin processing on the next business day.
Processing Time	1–2 business days from the start of processing. This covers payment verification, picking, a final quality check, and careful packaging of your equipment for transit.

Processing time is separate from transit time (Section 5). Business days are Monday through Friday and exclude U.S. federal holidays, on which our warehouse does not process or ship orders.

3. Shipping Costs

Any applicable sales tax is calculated and shown separately at checkout based on your shipping address and is not a shipping charge.

4. Carriers & Shipping Methods

We work with established national carriers — including UPS, FedEx, and USPS — and select the carrier and service level best suited to the size, weight, and fragility of the items in your order. Smaller components such as DACs and streamers typically ship via standard parcel carrier. Larger or heavier items such as floor-standing speakers, integrated amplifiers, and turntables may ship via a freight carrier; see Section 6 for what to expect with that type of delivery.

All audio equipment is packaged using manufacturer-specified or equivalent protective packaging designed to withstand standard transit handling.

5. Estimated Delivery Times

Once your order leaves our warehouse, standard transit time is 5–10 business days (Monday–Friday), depending on your location relative to the shipping carrier's network and the size of the item.

We do not currently offer expedited or guaranteed next-day shipping. All orders ship using our standard free-shipping service described above.

6. Large, Heavy & Freight-Delivered Items

Some audio equipment — particularly floor-standing speakers, full-size integrated amplifiers, and certain turntables — is large or heavy enough that it ships via freight carrier rather than standard parcel service. If your order includes one of these items:

• The freight carrier will typically contact you by phone or email to schedule a delivery appointment, usually within a multi-hour window rather than an exact time.
• Standard freight delivery is curbside or to your driveway/garage threshold; carrying equipment up stairs or into a specific room is not included unless arranged separately with the carrier.
• We strongly recommend inspecting the outer packaging for visible damage before signing the carrier's delivery receipt, and noting any damage on that receipt if present — this protects your ability to file a claim under Section 11.
• We are unable to deliver freight items to a P.O. box; a street address where someone can receive and sign for the delivery is required.

We will let you know at checkout, or shortly after you order, if any item in your cart ships via freight so there are no surprises.

7. Order Tracking

As soon as your order ships, we send a shipping confirmation email to the address you provided at checkout, including the carrier name and tracking number. You can use that number on the carrier's own website to follow your package's progress. If any item in your order ships separately (see Section 13), you will receive a separate tracking notification for each shipment.

If you haven't received a shipping confirmation within 3 business days of the processing window in Section 2, or your tracking number isn't working, contact us at support@audioimperial.com or +1 888-865-1086 and we will look into it right away.

8. Delays Beyond Our Control

We build our processing and transit estimates to be realistic under normal conditions, but certain events outside our control can extend them, including:

• Severe weather, natural disasters, or regional carrier disruptions affecting the route to your address.
• Unusually high order volume during peak shopping periods, such as the period around major U.S. holidays.
• Carrier-side mechanical issues, staffing shortages, or network congestion.
• Incomplete or incorrect address information provided at checkout (see Section 10).

If we become aware that your order will be delayed beyond the estimate provided at checkout, we will notify you by email with an updated timeline and your option to continue waiting or cancel for a full refund, consistent with applicable U.S. mail and internet order rules.

9. Backorders & Pre-Orders

We do our best to keep product page availability accurate in real time. If an item you ordered turns out to be temporarily out of stock, we will email you within 1–2 business days with a revised estimated ship date and the option to wait for restock, swap for an in-stock alternative, or cancel that item for a full refund. We do not charge your card for a backordered item until it is ready to ship.

10. Incorrect Address & Failed Delivery Attempts

Please double-check your shipping address at checkout — it is the single biggest factor in on-time delivery. If you notice an error, contact us immediately at support@audioimperial.com; we can usually correct it if your order has not yet entered processing.

Once an order has shipped, we are unable to redirect it, and we cannot be responsible for delays, non-delivery, or return-to-sender fees caused by an incomplete or inaccurate address supplied at checkout. If a package is returned to us for this reason, we will contact you to arrange reshipment; a reasonable reshipping cost may apply, which we will always confirm with you before charging it.

11. Lost, Stolen, or Damaged Shipments

If tracking shows your package as delivered but you cannot locate it, or your equipment arrives visibly damaged, contact us within 48 hours of the delivery date so we can act quickly. To investigate a claim with the carrier, we will typically ask for:

• Your order number.
• Photos of the damaged packaging and product, where applicable.
• Confirmation of the delivery address and whether anyone else at that address may have received the package.

Once a claim is confirmed, we will send a replacement at no additional cost or issue a full refund, your choice. This section addresses shipping-related loss and damage only; for returns of equipment that arrived in good condition but isn't right for you, see our Return & Refund Policy.

12. Order Changes & Cancellations After Placement

If you need to change or cancel an order, contact us right away at support@audioimperial.com or +1 888-865-1086 during business hours. We can usually accommodate changes made before your order enters processing (Section 2). Once processing or packaging has begun, we may not be able to stop the shipment, but you can still return the item once delivered under our Return & Refund Policy.

13. Multiple-Item Orders & Split Shipments

If your order includes several products — for example a turntable and a separate phono amplifier — items may ship in separate boxes, and occasionally at slightly different times, particularly when one item ships via standard parcel and another via freight (Section 6). There is never an extra shipping charge for this, and you will receive a tracking notification for each shipment as it goes out.

14. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our carriers, fulfillment process, or applicable law. Any changes will be posted on this page with a revised "Last Updated" date at the top. If a change materially affects an order you have already placed, we will notify you directly by email before it takes effect. We encourage you to review this page periodically, especially before placing a large or freight-shipped order.

15. Contact Us

Questions about a shipment, an upcoming freight delivery, or anything else in this policy? Reach us through any of the channels below.

Legal Business Name	NMG Express LLC (trading as Audio Imperial)
Registered Address	4809 Laddie Ct, Orlando, FL 32821, USA
Email	support@audioimperial.com
Phone	+1 888-865-1086
Business Hours	Monday–Friday, 9:00 AM–6:00 PM Eastern Time. Live chat is also available on our site during these hours.

16. Related Pages

This Shipping Policy works together with the following pages, which together describe the full terms of shopping with us:

• Return & Refund Policy — eligibility windows, conditions, and process for returns.
• Privacy Policy — what information we collect and how it's used.
• Terms of Service — website use terms, liability, and dispute resolution.
• Shop All Products — browse our full range of amplifiers, DACs, streamers, speakers, and turntables.