Refund and Returns Policy

At Audio Imperial, we want you to love your purchase. If for any reason you’re not completely satisfied with your order, we’re here to help.

We stand behind every product we sell and are committed to making your shopping experience smooth, fair, and risk-free.

30-Day Money Back Guarantee

We offer a 30-day return window from the date of delivery on most items.
If you’re not satisfied with your purchase, you may return it for a full refund or exchange (minus any applicable shipping costs).

To be eligible for a return:

• The item must be in new, unused condition and include all original packaging, manuals, accessories, and tags.

• Items showing signs of wear, misuse, or missing parts may be subject to a restocking fee or be deemed ineligible for return.

Non-Returnable Items

For health, safety, and product integrity reasons, certain products cannot be returned once opened or used, including:

• Microphones, in-ear monitors, and headphones (if the factory seal is broken)

• Software, digital downloads, or licenses

• Special-order or custom items

• Gift cards

If you have any concerns about whether your item qualifies for a return, please contact us before sending it back.

Return Process

1. Request Authorization
   Email support@audioimperial.com within 30 days of receiving your order to request a Return Authorization (RA) number. Please include your order number, product name, and reason for return.

2. Receive Return Instructions
   Our team will reply with return instructions and the appropriate return address. Unauthorized returns may not be accepted.

3. Ship Your Item
   Carefully package the product in its original box and shipping materials.
   We recommend using a trackable shipping service and insured carrier, as we cannot guarantee receipt of items lost or damaged during return shipping.

4. Refund Processing
   Once your return is received and inspected, we’ll process your refund within 3–5 business days. Refunds will be issued to the original payment method.

Exchanges

Need a replacement or different model?
We’re happy to arrange an exchange for eligible items. Simply contact us at support@audioimperial.com, and we’ll walk you through the process.

Cancellations

Orders can be canceled free of charge if they haven’t yet shipped.
To cancel, contact us immediately at support@audioimperial.com or 888-865-1086.
Once your order has shipped, it will be covered under this Return Policy.

Damaged or Defective Products

If your order arrives damaged or defective:

• Inspect the packaging upon delivery.

• Note any visible damage on the delivery receipt if possible.

• Email us within 48 hours of delivery at support@audioimperial.com with photos of the damage and packaging.

We’ll arrange a replacement or full refund as quickly as possible—typically within 1 business day of approval.

Restocking Fees

While we rarely charge restocking fees, certain returns may be subject to a 10–20% restocking fee if:

• The product is not in original condition or missing packaging/accessories.

• The item was a special order or drop-shipped from a manufacturer.

We’ll always notify you in advance if a restocking fee applies.

Questions About Returns?

Our support team is here to make the process simple and transparent.

📧 support@audioimperial.com
📞 888-865-1086