Thank you for shopping with Audio Imperial. We’re committed to providing a smooth, fast, and reliable shipping experience for all our customers across the United States.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
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Orders placed on weekends or holidays will be processed on the next business day.
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Some products may ship directly from the manufacturer or a regional warehouse depending on stock and location.
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You’ll receive an email confirmation once your order has been processed and another when it ships, including tracking information.
If an unexpected delay occurs or an item is on backorder, our team will notify you immediately with an updated estimated shipping time.
Shipping Times
Delivery times vary depending on your location and the brand you order from. Most customers receive their orders within 4–7 business days after shipping.
Certain specialty or oversized items may require additional time for handling and delivery. If this applies, details will be clearly stated on the product page.
Shipping Methods & Carriers
We work with trusted carriers such as UPS, FedEx, and USPS to ensure your equipment arrives safely and on time.
Expedited shipping options may be available at checkout for select products.
Shipping Costs
Shipping is free on most orders over a certain amount (as stated on the Site).
For smaller orders or express delivery, shipping rates are calculated at checkout based on weight, size, and destination.
Order Tracking
Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.
If you don’t receive tracking information within 3 business days of purchase, please contact us at support@audioimperial.com.
Damaged or Lost Packages
We take great care in packaging and shipping your products.
If your item arrives damaged, please contact us within 48 hours of delivery at support@audioimperial.com with photos of the product and packaging. We will quickly arrange a replacement or refund.
If your package is lost in transit, please reach out to us, and we’ll work with the carrier to locate or replace your order promptly.
Incorrect Shipping Information
Please double-check your shipping details before finalizing your order.
Audio Imperial is not responsible for delays or losses due to incorrect addresses provided by the customer. However, if you notice an error after placing your order, contact us immediately—we’ll do our best to correct it before shipment.
International Shipping
At this time, Audio Imperial ships within the United States only.
We are working to expand our delivery network internationally in the future.
Questions About Your Shipment?
If you have any questions about your order status or delivery, our customer support team is here to help.
📧 support@audioimperial.com
📞 888-865-1086